Terms and Conditions - 2024 Club 95 membership /

Club 95 membership 2023/24 season 

2024 Official Membership Partner

TERMS & CONDITIONS

These Terms & Conditions apply to 2024 Club 95 membership, including the process that we will use to rollover your current 2023 membership into a 2024 membership. 

These Terms & Conditions do not apply to other full season membership categories, “Flexi 4”, “Home Star”, “Distant Star”, “Dual Cowboys Maroons”, “Super Star” or “Rising Star” memberships, which are available to www.cowboys.com.au/membership/terms-and-conditions/.

We will refer to the process of renewing membership between seasons as our ‘Rolling Renewal’ process. You can learn more about how the Rolling Renewal process works and how to opt-out of that process in these Terms & Conditions.

These Terms & Conditions do not apply to 2025 season membership. Unless you opt-out of Rolling Renewal for the 2025 season, we will provide you with the terms and conditions that will apply to your 2025 season membership before the Rolling Renewal process commences. 

The terms and conditions will be readily available to you via a direct hyperlink in the renewal reminder email we will send you and by request to our membership email address provided within the renewal email. We will also publish the terms and conditions on our website when the membership window for 2025 membership opens for members of the general public wanting to become season members.

In these Terms & Conditions, we will refer to the North Queensland Toyota Cowboys as ‘us’, ‘we and ‘our’. We will refer to a Club 95 member in these Terms & Conditions as a 'Club 95 member', ‘full season member’, ‘Consumer member’, ‘member’, ‘you’ and ‘your’.

By applying for full season membership, you acknowledge and agree that you have read and understood these Terms & Conditions and that each other member listed in your membership account has read and understood or will comply with these Terms & Conditions.

Nothing in these Terms & Conditions amends, limits or excludes any rights or remedies that a member may have under the Australian Consumer Law which cannot lawfully be amended, limited or excluded.

Please read these Terms & Conditions prior to proceeding with your seat selection for the 2024 season.

Permitted use

 1. Consumer memberships may only be used for non-commercial (personal) purposes by the Account Holder only.

2. Use of Consumer membership products for any commercial purpose is prohibited; a commercial purpose is any activity with the intent to gain commercial advantage of any kind, including marketing promotions (including prizes), market research, consumer data collection, stakeholder or community engagement, educational purposes or awareness campaigns.

3. Re-sale of Consumer membership products for commercial purposes, either in full, or separated into match tickets or member benefits (i.e. Cowboys Team Shop voucher), is strictly prohibited.

4. Any member found to be using a Consumer membership for a commercial purpose, or having granted a third party to use their membership for a commercial purpose, will have their membership immediately cancelled without offering a refund and any future applications for membership refused.

Special Terms & Conditions of Club 95 season membership

5. The terms under this heading only apply to 2024 Club 95 season members and not other full season categories Diamond Star, Platinum Star and Gold Star.

6. Club 95 flag and stubby cooler – Club 95 members will receive their limited edition flag and stubby cooler before the start of the 2024 season.  We will contact you in February 2024 to advise when and how to collect these items. 

7. Exclusive Club 95 Polo shirt – Club 95 polos will be allocated on a “first-come, first-served basis” based on sizes available. No refund or reduction in membership fees will apply if your preferred size is not available.

8. One standard drink per game per seat – Club 95 members will receive 12 individual drink vouchers at the start of the season. Voucher are only redeemable at the corresponding match specified on the drink voucher. There are no reprints for lost vouchers.

9. Invitation to a Club 95 event – Club 95 members will receive one invite per seat to an exclusive event during the 2024 season. This invitation is non-transferable. We will confirm the date for the event with Club 95 members as soon as possible in the 2024 season.

10. Exclusive Club 95 Tipping Competition – The Club 95 tipping competition will be set up as a private group on the NRL Tipping website.  Prizes will be awarded for 1st, 2nd and 3rd at the end of the NRL season (Finals are excluded). Cowboys employees may participate in the tipping competition but are not eligible to receive prizes. In the event a Cowboys staff member is ranked in the ladder to receive a prizes,, the award will instead go to the next highest ranked tipper who is not a staff member of the club. 

11. Entry to Queensland Country Bank Stadium for Club 95 members is via the Corporate Entrance at Gate G.

12. Club 95 season membership does not provide any general access to the Field Club at Queensland Country Bank Stadium.

13. Payment for 2024 Club 95 membership will be:

a) deducted in full as part of the rolling renewal process on 20 september OR

b) if paying by instalments, deducted over 5 equal payments, with the first payment on 20 September and the remaining four payments  on the 15th of each month, ending in January 2024.

Full season membership entitlements

14. Full season membership categories for the 2024 season are explained on our website; they are: ‘Club 95’, ‘Diamond Star’, ‘Platinum Star’, ‘and ‘Gold Star’.

15. Different entitlements apply to different membership categories and the entitlements may change from season-to-season. We may also change the name of membership categories from season-to-season or introduce new categories of membership. We may also change the price of membership from season to season.

16. By purchasing a full season 2024 membership, you become a Consumer member of the North Queensland Toyota Cowboys for the period of that membership. 

17. Each season membership relates to a National Rugby League (NRL) season but is current for our Club’s ‘financial year’, which is 1 November 2023 to 31 October 2024 for the 2024 season. As a season member, you can enjoy applicable membership benefits (such as discounts on merchandise) during the whole of the club’s financial year for the membership (not just during the playing season).

18. Membership benefits and entitlements for each season and membership category are detailed on our website here: Member benefits.

Overview of the Rolling Renewal process for season memberships

19. Rolling Renewal of season membership is a convenient way for you to secure and pay for your season membership from season-to-season without having to re-apply or provide your card details each time.

20. You can allow your season membership to be automatically paid for and rolled-over into the same membership category for the following season using the same payment method that you provided for the previous season’s membership.

21. Season members that use our Rolling Renewal process also have seating priority over members of the general public that apply for new season membership at Queensland Country Bank Stadium. This is because the window for applications for new season members only opens after existing season members that use the Rolling Renewal process have finalised their seat selections.

22. Subject to availability (including due to changes to stadium configuration and seating availability as well as any Queensland Government capacity restrictions), our Rolling Renewal process also provides you with the ability to retain your seating position at Queensland Country Bank Stadium between the 2024 and 2025 season (i.e. subject to seat availability, you will be offered the same seats, which you can then secure ahead of anyone else by allowing your season membership fees to be deducted by us as part of the Rolling Renewal process).

23. In the event that we are not able to offer you the same seats that you have selected and paid for as part of your 2024 season membership (e.g. due to a seat, bay or grandstand at the stadium ceasing to be available for whatever reason or the Club 95 membership productchanging), we will offer you alternative seats for the 2025 season as part of the Rolling Renewal process.  You will have the option of accepting the seats we offer to you, selecting from seats available in other consumer or corporate membership products or not proceeding with your Rolling Renewal.

24. Unless you opt out of the Rolling Renewal process (see clauses 22 to 25 below), we will give you advance written notice of the Rolling Renewal window for renewing your membership into the following season and provide you with other details about the Rolling Renewal process, including membership pricing for the new season, membership entitlements, seat selection for the new season and how to opt-out of the Rolling Renewal process.

Paying for season membership 

25. Rolling Renewal is only available for season memberships paid for by credit card (Visa, MasterCard or American Express) or by a Visa or MasterCard debit card.

26. Season membership may also be paid for by Cash, Eftpos or Cheque however members paying by these payment methods will not receive the benefits of, or be part of, our Rolling Renewal process.  

27. Membership paid for by these methods will lapse at the end of the membership, the member will not be offered priority seating that occurs as part of the Rolling Renewal process and the member will need to reapply for membership for the new season.

28. You should only apply for season membership if you are the card holder or with the authority of the card holder. If you are not the card holder and you apply or have applied for season membership, you represent and warrant to us that you have the authority of the card holder to do so.

29. If you change credit or debit cards, our Rolling Renewal process gives you the ability to use a different card as long as you let us know in advance of payment occurring and your new card is one referred to in clause 16, above.  You can update your card details at any time via your membership account (please allow at least 5 business days for your payment method to be updated prior to any membership payment becoming payable).  We will also remind you how to update your card details when we send you Rolling Renewal notices.

30. Clauses 31 to 37 apply if you elect to pay for your season membership by monthly instalment payments.

Opting-out of the Rolling Renewal process

31. You can optout of the Rolling Renewal process at any time by writing to us prior to 11 September 2023, requesting to opt-out of the Rolling Renewal process by email to membership@cowboys.com.au or by post to PO Box 1411, Townsville, Qld, 4810. 

32. We will also remind you how to opt-out when we write to you about the Rolling Renewal window for your season membership.

33. However, please note that, if you opt-out of the Rolling Renewal process:

a. you will not receive any Rolling Renewal notices or reminders

b. we will not reserve your current membership seats for the following season; and

c. if, after opting out, you subsequently decide that you want a season membership for any subsequent season:

i. you will need to go through the membership application process again (including re-entering your personal and payment details);

ii. you will only be able to apply for season membership and select from available seats for that membership after the Rolling Renewal process for members in that membership category has been completed (seating choice may therefore be limited); and

iii. if you acquire a new season membership, that membership will be subject to the Rolling Renewal process unless you optout.

34. Notifications to opt-out of the Rolling Renewal process cannot be given over the phone.

Rolling Renewal from your 2023 season membership to a 2024 season membership

35. If you are a current 2023 Diamond Star, Platinum Star, or Gold Star season member, we will send you a written notice of your upcoming Rolling Renewal to the 2024 season by email or letter to the contact details that you provided in your membership application or which you have previously updated online via your membership account. The notice will provide you with: (i) the seats we can offer you for the 2024 season; (ii) the price for your 2024 season membership (based on your current category or membership); (iii) a 14 day opt-out period during which you can notify us that you do not want to proceed with your Rolling Renewal to the following season’s membership (i.e. not have us deduct your new season membership fees from your credit or debit card).

Rolling Renewal from your 2024 season membership to a 2025 season membership 

36. Payments for Rolling Renewal from your 2024 season membership to a 2025 season membership will occur on or around 18 September 2024.

37. On or around 30 August 2024 or later as notified by us due to unforeseen events (such as Covid-19 related restrictions), you will receive written notice by email or letter to your address supplied with your membership application (or as updated by you in your membership account or by you notifying us under clause 35, below). 

38. The notice will provide: (i) the seats we can offer you for the 2025 season; (ii) the price for 2025 season membership (based on your current category or membership); and (iii) a 14 day opt-out period during which you can notify us that you do not want to proceed with your Rolling Renewal to the following season’s membership (i.e. not have us deduct your new season membership fees from your credit or debit card).  

39. If you do not opt-out during or prior to the opt-out window, we will deduct your membership fees for the following season from the card that we have on record for your membership.

40. If you already have a season membership, you can also opt-out at any time prior to the start of the opt-out period by emailing the membership team at membership@cowboys.com.au and confirming that you wish to opt-out of the Rolling Renewal process.

41. You agree to keep your contact details up-to-date so that we can communicate effectively with you about Rolling Renewal and keep you informed about other matters. You can update your contact details by logging into the membership portal and updating your details or you can email the membership team at membership@cowboys.com.au with your new details and we can update your details on your behalf.

Monthly instalment payments for Club 95 membership 

42. Once the initial instalment is taken on 20 September 2023 (for 2024 membership), the remaining 4 payments will then be deducted on or around the 15th of each month (from October 2023 to January 2024).

43. If you apply for 2024 season membership after 20 September 2023 and want to pay on a monthly instalment basis, you will need to pay ‘catch up’ payments that total the amount you would have been required to pay if you had applied prior to 20 September 2023.

44. Five-instalment payment plans are only available for Club 95 members.

45. Payment for merchandise cannot be incorporated in your season membership instalment plan and will be charged separately by the Cowboys Leagues Club Team Shop.

47. Once established, your instalment payment schedule is fixed and may not be varied or suspended by you unless agreed in writing by us.

48. To help you reconcile your membership payment, deductions for your season membership fees on your credit card or bank statements will include the payment description “Cowboys Membership”.

49. If any payment for your season membership instalment plan is declined by your card issuer, we will attempt to deduct the amount again within 48 hours after the declined payment.  If this second deduction is also declined or dishonoured, your season membership and all the entitlements (including your selected seating) will be suspended until your instalment payments are brought up-to-date.\

a.  we will contact you by email or phone to inform you of the declined transactions we have attempted to process;

b.  a declined payment fee of $5.00 will be added to your instalment plan (this $5.00 charge applies per declined instalment payment, per membership, per account); and

c.  your membership (including all membership benefits) may (unless your membership is cancelled by us under the paragraph below) be suspended until all outstanding instalment payments and any declined payment charges for instalment plan are paid in full.

d. If your instalment payments are in arrears for more than 3 weeks at any time during the instalment plan period, we may cancel your membership by notice to you.  If we cancel your membership, you will be released from your payment instalment plan, however, you will not be entitled to any refund of any previous instalments payments paid by you prior to the date of cancellation.  If we cancel your membership due to instalment payment arrears, a $25 administration fee, will be added to your account, which must be paid in full prior to you applying for any new membership with us.  This applies to Club 95, Diamond, Platinum, Gold and Flexi 4 memberships on a payment plan.

Terms applicable to Cowboys Team Shop Vouchers provided with membership

50. Your membership entitlements include a $20 Cowboys Team Shop voucher.

51. The online voucher can be redeemed: online at cowboysteamshop.com.au by entering your unique voucher code into the ‘promo code’ section on the check-out page OR in-store at the Cowboys Team Shop. Please note, if you choose to redeem your online voucher in store, there will be a slight delay in processing your transaction as the Cowboys Team Shop staff will need to contact the Cowboys Membership team to confirm your online voucher code and finalise the sale.

52. The in-store voucher can only be redeemed at the Cowboys Team Shop located at the Cowboys Leagues Club or at the merchandise outlets/van at Queensland Country Bank Stadium during Cowboys home games.

53. The in store voucher must be physically presented to the Cowboys Team Shop team to be redeemed.

54. Multiple vouchers can be used for a single transaction. The total value of the voucher/s must be used in one transaction and no change or credit for the balance will be given.

55.  The voucher is not valid for use on: sale items, NRL Cowboys House Polos, Ultimate Game Day Experience packages or items noted as 'excluded from offers or vouchers' in store or online.

56. 2024 vouchers are valid until 31 August 2024.

General terms

57. All prices set out on this website and these Term & Conditions are GST-inclusive.

58. You must pay for your season membership at the time your membership is renewed under the Rolling Renewal process or when you apply for the membership. You can pay in full or by using a payment instalment plan.

59. Memberships purchased any time after the first 2024 home game for the North Queensland Toyota Cowboys at Queensland Country Bank Stadium will not be priced on a pro-rata basis and will be charged at the full season membership price published on the website unless otherwise offered by us.

60. Members of the general public that apply to become a new member will be offered seats in what we consider to be the best available seats based on when the membership application is received (i.e. allocation is on a “first-in, first-served” basis). If you want to apply to become a new member, you can select your seat using the interactive seating map at the time of purchasing your membership through our website.

61. Any requests for changes to seating allocation must be made in writing to the Membership Team by emailing membership@cowboys.com.au prior to our third home game in 2024. Once you have selected your seating as a new member or through the Rolling Renewal process, you cannot change your seat during that season after the second home game in 2024 through to the end of that season. 

62. However, you will be given the option to select from available seating during the Rolling Renewal process for renewing your 2024 season membership into the 2025 season. Available seats in the part of the Queensland Country Bank Stadium corresponding to your membership category may be limited.

63. Season seat allocation is only valid for Cowboys home games at Queensland Country Bank Stadium for the applicable membership season. Seats are not guaranteed for any other event or venue, including the NRL Finals series held at Queensland Country Bank Stadium and tickets must be purchased separately through the ticketing provider for these events.  You agree to comply with the terms of the ticket issuer for those events.

64. Refund of membership is not permitted for change of mind or for changes in personal circumstances.  Where a member has a right to a refund under the Australian Consumer Law, a refund will be provided.  

65. The North Queensland Toyota Cowboys reserves the right to require the return of any merchandise supplied as part of a membership package as a precondition of providing a full or partial refund of membership fees or, in the event that the member cannot or does not return the merchandise, the North Queensland Toyota Cowboys will deduct the cost of the merchandise from the refund amount.

66. The Club has a Hardship Relief Request policy which outlines the process regarding a request by a member for payment relief or a refund because of changes in either personal or macroeconomic financial situations. Please contact the membership manager via email on membership@cowboys.com.au to request an application form if required.

67. All members agree to the terms of entry of Queensland Country Bank Stadium as may be amended by the owner or operator of Queensland Country Bank Stadium from time to time.  We reserve the right to suspend or cancel your season membership, including season tickets, if you breach the terms of entry of Queensland Country Bank Stadium, breach the Cowboys Members & Fans Code of Conduct or have been removed by security or police from Queensland Country Bank Stadium.

68. We may cancel part or all of an event to which your membership applies (including games and other events) (“Cowboys Event”) if an event outside our reasonable control occurs that impacts or may impact on the relevant Cowboys Event including, but not limited to, fire, storm, flood, tsunami, earthquake, explosion, war, invasion, rebellion, sabotage, epidemic, pandemic (including the Covid-19 pandemic), government intervention or orders (whether mandatory or recommended), labour dispute, labour shortage, failure or delay in transportation and act or omission of any third person (including the NRL, subcontractors, customers, governments or government agencies) (each such event a “Force Majeure Event”). If a Force Majeure Event occurs that affects a Cowboys Event, or the ability for a Cowboys Event to be held, we will use reasonable endeavours to notify you. However, where the event is sudden or last-minute, this may not be possible. While we do not offer refunds for Cowboys Events cancelled in whole or in part due to Force Majeure Events, before or after the Force Majeure Event occurs, we will contact you about whether the affected Cowboys Event will be rescheduled or what other options we may be able to offer to you.

69. We are not the owners or operators of Queensland Country Bank Stadium. We do not make any representation or warranty that your seat at the stadium (whether reserved or unreserved) will be unaffected by any of the Force Majeure Events referred to in clause 56 that may occur before, during or after a game or event. You acknowledge and agree that such Force Majeure Events are beyond our control and may impact on your enjoyment of, or ability to watch, an event or game.

70. The North Queensland Toyota Cowboys accepts government-issued companion cards for full season members.  If you hold a companion card, contact the Cowboys Membership Team on 1300 GO COWBOYS (1300 462 692 – press 1) to arrange your membership. You will need to submit a photocopy of your companion card with your membership application.

71. Valid concessions include Pensioner Concession Card Aged, Full-time Student Card, Service Pension, TPI and Companion Cards. All members must supply proof of eligibility for a concession rate when applying for a membership.

72. For the purposes of membership:

a. a child is a person 5 to 15 years of age (inclusive) as at the time of the membership is purchased; and

b. a family is classified as 2 adults and 2 children.

73. A fee of $15 per season membership card will apply for lost or stolen cards/tickets and also for requests for paper tickets for the full season (Diamond Star, Platinum Star, and Gold Star).  All full season tickets will be issued as plastic cards unless paper is requested at the time of payment/submission of form.

74. The North Queensland Toyota Club’s primary means of communication is email however we may also need to contact you by phone or other methods about matters relating to your membership. You must inform us of any changes to your contact details and make sure your contact details are complete and correct.

75. When you join as a member, you consent to receiving:

a. club updates and offers;

b. sponsor and partner offers; and

c. NRL ticketing offers (see clause 69-70, below).

You can unsubscribe or change your preferences for the types of emails you receive by following the link to the preference centre at the bottom of any Cowboys’ email.

76. If you are over 18 and a 2024 member, you will receive a complimentary membership to the Cowboys Leagues Club (cowboysleagues.com.au) valued at $11. Members will be contacted by the Cowboys Leagues Club regarding their membership card and entitlements.

77. You must provide your full date of birth with your membership application and in your membership account so we can verify your age.  A person can only hold one Leagues Club membership. Your Leagues Club membership is valid until 31 October 2024 and is subject to the conditions of entry for the Leagues Club, which you can read here: Entry requirements

78. Season membership (and Leagues Club membership) cannot be transferred to another person or listed in a family or company name.

79. From time to time the NRL releases tickets to members of all NRL clubs for a variety of events – including State of Origin, International Tests, NRL Finals series and the NRL Grand Final – prior to those tickets going on sale to the general public. These offers are subject to their own terms and conditions and these Terms & Conditions do not apply to those events. 

80. The Cowboys does not make any representation or give any warranty on behalf of the promoter of those in relation to these. Purchase entitlement codes are required to secure tickets for these types of events. These offers will be communicated electronically.

81. Full season members are entitled to first priority access to NRL Pre-Sales for State of Origin tickets and NRL tickets. First priority is defined as access to the NRL’s first buying window prior to general public on-sale. All other memberships are entitled to second priority access to NRL Pre-Sales for State of Origin tickets and NRL finals tickets. Second priority is defined as access to the NRL’s buying window prior to general public on-sale but following the full season ticketed members (first priority) buying window. Your email address must be supplied to receive notification of the buying window and you must be subscribed to NRL ticketing offers.

82. Members are entitled to a 10% discount off home game tickets for family and friends. This discount can be accessed by using your membership number during the Ticketmaster purchase process for game day tickets. Please note that a maximum of four tickets can be purchased per game per member with this discount.

83. Members are entitled to a 10% discount off merchandise at the Cowboys Team Shop, excluding members’ polos. This discount can be accessed in person by showing your current membership card or online by logging into the Cowboys Team Shop using your MyCowboys username and password.

Privacy and communication

84. The Cowboys’ primary means of communication is email however we may also need to contact you by phone or other methods about matters relating to your membership. You must inform us of any changes to your contact details and make sure your contact details are complete and correct.

85. Members can unsubscribe from Cowboys promotional emails at any time by visiting the preference centre or following the unsubscribe link at the bottom of every Cowboys email.

86. It is a condition of membership that members give consent to Cowboys Rugby League Football Limited, its affiliates and agents, to use their image and likeness and/or any interview statements in its publications, advertising or other media activities (including the Internet), without compensation or other remuneration, now or in the future. By joining as a member, you provide this consent, and you represent that any others who use your membership also give the same consent.

87. We will need to collect personal information from you and persons on your membership account (such as your name, age and contact details). In providing this information to us, you agree to the terms of our privacy policy, which you can view here: Privacy Policy