Membership Payment FAQs /

PAYING FOR MEMBERSHIP

Our Terms and Conditions of membership provide detailed information about payment arrangements, rolling renewals and refunds. 

PAYMENTS

Paid in full

If you paid-in-full for your membership, you can access your receipt via your MyCowboys Account.

Payment instalments

If you elected to pay by monthly instalments (if you membership category was eligible), your first payment was deducted at the time you purchased. Remaining payments will be deducted on the 15th of each month until June 2025. The dates and amounts of instalments are fixed and can't be varied.

Catch up payment

If you joined after the membership roll over date for your category (20 September 2024 for full season or 20 October 2024 for non-full season), your first payment would have included a 'catch up payment' to bring you up to date with the club's annual instalment schedule. 

Declined payment fee

Please note, if a payment isn't made, a declined payment fee of $5.00 will be added to your instalment plan (this $5.00 charge applies per declined instalment payment, per account). If your account falls into arrears, your membership card may be deactivtated, which may prevent you from accessing your membership benefits including entry to home games.

Frequently asked questions regarding membership payments are also answered briefly below. 

How can I pay for Cowboys membership?

Membership can be paid for by a credit or debit card, cash, EFTPOS or cheque. Please be aware that if you elect to pay for membership using cash, EFTPOS or cheque, you will not be able to participate in our annual auto renewal process. 

How can I update my payment details?

You can update your credit or debit card details at any time by logging in to your MyCowboys account. Please allow at least five business days for your payment method to be updated prior to any membership payment becoming payable. 

Can I request a refund?

Refund of membership is not permitted for change of mind or for changes in personal circumstances.  Where a member has a right to a refund under the Australian Consumer Law, a refund will be provided.  

The North Queensland Toyota Cowboys reserves the right to require the return of any merchandise supplied as part of a membership package as a precondition of providing a full or partial refund of membership fees or, if the member cannot or does not return the merchandise.

May I obtain Hardship Relief support?

In exceptional cases, we may agree to a payment arrangement or refund if you experience a significant change in personal or financial circumstances.

To discuss a possible arrangement, please:

• complete a Hardship Relief Request form and we will be in touch
• contact us on 1300 462 692 (opt 1) and ask to speak with the Cowboys Membership team.