Payments
PAYING FOR MEMBERSHIP
Our Terms and Conditions of membership provide detailed information about payment arrangements, rolling renewals and refunds.
Frequently asked questions regarding membership payments are also answered briefly below.
How can I pay for Cowboys membership?
Membership can be paid for by a credit or debit card, cash, Eftpos or cheque. Please be aware that if you elect to pay for membership using cash, Eftpos or cheque, you will not be able to participate in our Rolling Renewal (annual auto renewal) process.
How can I update my payment details?
You can update your credit or debit card details at any time by logging in to your MyCowboys membership account. Please allow at least 5 business days for your payment method to be updated prior to any membership payment becoming payable.
How can I request a refund?
Refund of membership is not permitted for change of mind or for changes in personal circumstances. Where a member has a right to a refund under the Australian Consumer Law, a refund will be provided.
The North Queensland Toyota Cowboys reserves the right to require the return of any merchandise supplied as part of a membership package as a precondition of providing a full or partial refund of membership fees or, if the member cannot or does not return the merchandise.
May I obtain Hardship Relief support?
In exceptional cases, we may agree to a payment arrangement or refund if you experience a significant change in personal or financial circumstances.
To discuss a possible arrangement, please:
- complete a Hardship Relief Request form and we will be in touch
- contact us on 1300 462 692 (opt 1) and ask to speak with the Cowboys Membership team.
North Queensland Cowboys respect and honour the Traditional Custodians of the land and pay our respects to their Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on the lands we meet, gather and play on.